Privacy Policy

Effective Date: November 22, 2025

At The Meal Box Co., your privacy is extremely important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy applies to all visitors and customers of our website (themealboxco.com) and anyone who purchases our freeze-dried ready-to-eat Indian meals.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect only the information necessary to provide you with the best possible service:

Personal Information (provided by you):
- Full name
- Email address and phone number
- Shipping and billing address
- Payment details (processed securely via third-party gateways – we never store your card information)
- Order and purchase history

Automatically Collected Information:
- IP address, browser type, device information
- Pages visited, time spent on site, and referral source (via cookies and analytics tools)

2. How We Use Your Information
We use your information solely to:
- Process, fulfill, and track your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your queries, feedback, or support requests
- Improve our website, products, and customer experience
- Send promotional offers, new product launches, or discounts only if you have opted in to receive marketing communication
- Prevent fraud and ensure website security

3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information with anyone.

We only share your data when strictly necessary with trusted partners who help us operate the business:
- Payment gateways (Razorpay, PayU, etc.) – for secure transactions
- Courier & logistics partners (ShipRocket, Delhivery, DTDC, Blue Dart, etc.) – to deliver your meals
- Email & SMS service providers – for order updates and (opt-in) marketing
- Analytics tools (Google Analytics, etc.) – anonymised data only

All partners are bound by strict confidentiality agreements and comply with applicable data protection laws.

4. Data Security
We use industry-standard security measures (SSL encryption, secure servers, regular audits) to protect your information from unauthorized access, loss, or misuse. While we take every precaution, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking
Our website uses cookies to:
- Remember your cart items
- Improve site performance
- Provide a personalized experience

You can disable cookies in your browser settings at any time, though this may affect some website functionality.

6. Your Rights & Choices
You have full control over your data. You may:
- Access, update, or delete your personal information
- Opt-out of marketing emails (via the “Unsubscribe” link in any email)
- Request deletion of your data (subject to legal obligations like tax records)
- Withdraw consent at any time

To exercise any of these rights, simply email us at themealboxco@gmail.com with your request and order details. We will respond within 7–10 working days.

7. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after changes constitutes acceptance of the new policy.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us at:

Email: themealboxco@gmail.com  
Business: The Meal Box Co., Rajkot, Gujarat, India

Thank you for trusting The Meal Box Co. with your ghar ka khana — and your personal information. ♡

Last updated: November 22, 2025